Contact Us
ThePokies net support runs 24/7 on live chat and email. For requests tied to a specific account — a withdrawal check, identity documents or a mirror access issue — write from the registered account email so the team can locate the record without additional verification steps.
The brand overview, numbered mirror list, banking options and bonus terms are on the ThePokies Net homepage.
Contact Channels
| Channel | Use It For | Detail |
|---|---|---|
| Live Chat | Immediate queries, cashier issues, login problems | Available 24/7 inside the logged-in lobby |
| KYC documents, account closure, written complaints | support@thepokiesnet-au.website |
No phone line is available. Gambling harm contacts are on the Responsible Gambling page — these are independent Australian services.
Write to us
Use the form for a written request. It opens a message to the support address for this domain.
What to Put in the First Message
One well-structured message resolves faster than a back-and-forth chain. Include:
- Registered name and the email on the account
- The current mirror URL if a specific numbered address is not loading
- Transaction ID and date for cashier or withdrawal queries
- Game name and session time for any gameplay dispute
- What you need — a status check, a document review or a closure
Mirror Access Issues
If a numbered mirror address has stopped loading, this is typically an ISP block acting on an ACMA instruction rather than an account issue. Your balance and KYC status are unaffected. Switch to any active mirror — the pokies 172, the pokies 124 or another address from the network list on the homepage — and log in with the same credentials.
If no mirror is loading, contact live chat or email the support address above and the team will provide an active URL.
KYC and Withdrawals
The first withdrawal at thepokies net requires identity verification. Send by email:
- Government-issued photo ID
- A selfie holding the ID
- A recent utility bill or bank statement (within three months)
Once cleared, repeat withdrawals on the same method do not require re-submission. Full withdrawal terms are in the Terms and Conditions.
Account Closure
Send a closure request from the registered email with "Close account" in the subject line. The team processes requests within one business day. All pending cleared funds are paid before the account closes.
If the closure is gambling-related, review the self-exclusion tools and external services on the Responsible Gambling page.
Complaints
Complaints submitted by email receive a written response. Include the account email, issue description and desired outcome. Unresolved matters go through the Curacao licensor dispute process. The full complaints procedure is in the Terms and Conditions.
What We Will Not Do
- Share account information with any third party without written consent from the account holder
- Process withdrawals to methods not used on the account without additional checks
- Discuss another account's details under any circumstances
18+ only. Gambling harm support: Gambling Help Online 1800 858 858. See the Responsible Gambling page for more.